If your GCHawk misses a shot, shows missing club data, or provides results that don’t look right, you can save a diagnostic file using the Foresight Sports Hawk Diagnostic Tool (HDT). This file shows what the GCHawk cameras saw and allows Support to review the issue.
Before you begin
Ensure your GCHawk is powered on and connected to your PC.
Take a shot that demonstrates the problem (missed, incorrect, or incomplete data).
Each new swing and/or ball lock overwrites the previous file, so save immediately after the issue occurs.
How to save a diagnostic shot with HDT
On your PC, with FSX Play or FSX 2020 running (driving range preferred), replicate the shot or type of shot presenting the concern
Important Note: Each new swing and/or ball lock overwrites the previous file
Minimize FSX Play or FSX 2020 by using Windows+M, or using Alt+Tab
Launch the HawkDiagnosticToolGUI on your PC.
Typically located: C:\Program Files (x86)\Foresight Sports\Hawk Diagnostic Tool
Select your GCHawk device from the device list (In Section 1)
Allow the HDT to connect to your GCHawk
If connected successfully it will automatically move from Section 2 to Section 3
In Section 3; select the club being used from the drop down
Once a club is selected it will automatically move from Section 3 to Section 4
In Section 4; select all applicable/suspected issues
Once all applicable/suspected issues are checked, click on SEND SHOT
Please send 5-6 shots minimum of replicated issue/concern
Once 5-6 shots have been sent through the HDT, please reply to your ticket to inform the Agent you have completed these steps. Please include the date and time when these shots were sent so we can reference it to the manufacturer.
Helpful to include
When sending files, please also provide:
GCHawk Serial number
Which issue occurred (missed shot, no club data, or incorrect data).
Is this a new issue, or has it been ongoing?
Does it happen with one club type or multiple?
Are you indoors, outdoors, or both?
A photo of your hitting area.
A photo of your club face if stickers are used.
A short video of a swing, if available.
Troubleshooting tips
If the HDT does not find your device in Section 1, please restart the HDT and try again
If the HDT fails to send shot data, please restart the HDT and try again
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