How do I return a faulty Bushnell product?
If you're in the UK, we’ll send an RMA form first. Once completed and returned, we’ll issue a Royal Mail return label. Please reach out to our support team at
support@bushnellgolfeurope.com and confirm your name and address to start the process.
If you live outside of the UK, please confirm your country of residence and send us your address and proof of purchase so we can help you get in touch with your local distributor, who will be able to assist further.
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What is the RMA form and how do I get it?
It’s a return form we send to our UK customers to collect details about your faulty product and proof of purchase. Once completed, we proceed with the return. Please contact support@bushnellgolfeurope.com with your name and address to start the ...
What should I do if my Bushnell Golf device is faulty?
Please send an email to support@bushnellgolfeurope.com and confirm your country of residence, the device type and describe the fault. We’ll guide you through the next steps.
How long does a repair take?
We aim to process returns within 3-5 business days from the day that the device arrives with us. When it arrives, you should receive an email that we received it and it's booked in for diagnosis. You can expect an update from our technician within ...
What is considered a legacy product?
Devices like Phantom, Neo, Excel, Tour V4, and others are listed in our legacy category. These no longer receive updates and repair options & replacement parts are limited. The full archive can be found on the following link: ...
Can I return a legacy device for repair?
Our tools to repair a legacy device are limited, but we are happy to collect it for diagnosis. If it cannot be repaired, we can offer you a 20% discount on a new range, or you can choose to get your legacy device shipped back to you. To proceed, ...